Camelot House, part of the Camelot Care Group, has been recognised under the Gold Standards Framework for delivering the best end-of-life care for the fourth successive occasion.

The Gold Standards Framework is a comprehensive, evidence-based quality improvement training programme run by the national GSF centre.

Sam Paddon, manager of Camelot House and Lodge, (pictured) said: “We are delighted the inspector recognised how our whole team embraces the underlying GSF ethos, which is all about ensuring when any of our residents are evidently approaching the end of their life the experience is as peaceful and positive as possible and that their wishes are observed. 

“The report also praised our staff members for being constantly alert to ways they can develop and move forward.  

“I know how very hard the team works to provide the very best care for our vulnerable people who live with us and they so deserve this continued recognition.” 

The GSF inspector said: “Our visit clearly demonstrated the dedication from all members of staff in the home to use GSF as their guiding framework throughout the pandemic, to give the best care that they could for the residents and the families, whilst also supporting staff through an incredibly difficult time. 

“They come back to the framework and reflect and ask themselves again and again – what is the aim of the framework and how can we keep providing excellent care for our residents not only at end-of-life but their quality of life as well for every resident in the home.” 

The report especially highlighted Camelot House and Lodge’s strong and supportive leadership at management level, their strong teamwork, the long service records of staff members and the excellent team communication and support they demonstrate. 

Acccording to the inspector, staff had spoken passionately about how difficult the last three years had been during the Covid-19 pandemic but said they have demonstrated strength in moving forward and remain focused on providing what matters to residents, families and staff when one of the people they care for is at end of life.