A Warwickshire care home has installed a new leadership team after concerns were raised over safeguarding and staffing levels.

Scholars Mews in Stratford-Upon-Avon, which is operated by Avery Healthcare, was rated Inadequate by the CQC following an inspection in October.

An Avery Healthcare spokesperson said: “We are dedicated to delivering high quality care and service to our residents and families. We take the findings in the report extremely seriously and have taken immediate actions to address the concerns raised.

“We have a new leadership team in place at Scholars Mews, supporting our staff team and are working with CQC to ensure we consistently meet the regulatory requirements.”

The October inspection was carried out after concerns were raised over safeguarding and staffing levels.

Staff shared examples of where they had witnessed poor care practices during the inspection.

One staff member told inspectors they had observed a staff member providing personal care on urine-soaked sheets.

One care plan had instructed staff to be ‘firm’ with a resident during personal care and to show the person their soiled clothing or hands if they had been incontinent.

Amanda Lyndon, the CQC’s deputy director of operations in the Midlands, said: “We found very serious concerns regarding safeguarding procedures, safe staffing and the management of risks to people’s health and well-being.

“Staff didn’t have the right skills to support people safely and we heard people being spoken to disrespectfully.

“People’s needs were not being met, which the provider must address urgently.”