Residents and staff at Black Swan Care Group’s Beccles Care Home are celebrating a Good rating from the Care Quality Commission (CQC).

The home was previously rated inadequate and placed into special measures, before it was acquired by Black Swan Care Group in December 2022.

CQC inspectors reported significant improvement and changes since Black Swan took over Beccles Care Home, which provides care and support for up to 35 people, including those living with dementia. Black Swan has invested in improvements and renovations, including the redecoration of bedrooms and communal areas and the addition of a second lounge area.

Inspectors said: “The registered manager has been instrumental in bringing about many positive changes and much needed stability in the home along with the provider’s support.”

Relatives of residents who spoke to the inspectors also praised the turnaround at the home: “There have been many improvements. The care is better, and everything is far more positive about the place.”

Staff told CQC inspectors that they felt proud to work at the home. Davina Button, home manager, said: “We have worked so hard to make our home a welcoming and caring place. We’re planning lots of events and we want to work with and be a big part of the Beccles community.”