The CQC has found the “same issues” at an Inadequate Cornwall care home eight months after it was taken over by a new provider.

Carrick care home in Truro was among 13 services transferred from Spectrum to Salutem Care and Education under its local subsidiary Modus Care in November shortly after it had been rated Inadequate along with three other services.

Having introduced a turnaround programme at the services, the CQC rating following an inspection in July represents a significant setback for Salutem.

Stefan Kallee, CQC’s deputy director for people with a learning disability and autistic people, said: “Modus Care Limited took over the running of Carrick in November last year, where we saw those same issues under the old provider.

“We found a culture where staff were doing things for people rather than with them. People’s well-being wasn’t considered as they were often being left to their own devices instead of being engaged in activities, which lead to some people sitting passively and becoming withdrawn.  

”There had been occasions when staff needed to restrain people in order to keep them safe. We are very concerned that some staff involved in those incidents didn’t have the correct training to do this meaning people could get hurt. This is totally unacceptable.”  

The CQC also observed staff not always managing and recoding people’s medicine intake safely.

A spokesperson for Modus said: “We are obviously disappointed with the rating. We knew when we took over the services from the previous provider that there was a huge amount to fix to get the care quality up to our standards. Whilst there has been progress, this service has proven more challenging than all of the others that we have taken on where the speed of improvement we have managed to deliver has been much faster. We will continue to work with our colleagues and the CQC to ensure that the service delivers the high quality of person-centred care to the same high standards as in our other services.

“We are grateful for the hard work of the team and the support given by the CQC as we strive for further and sustainable improvements.”