Cheltenham home celebrates ‘Outstanding’ CQC rating

Badgeworth House in Cheltenham passed a recent Care Quality Commission (CQC) inspection with an overall ‘Outstanding’ rating after being praised for operating a safe, responsive, caring, effective and well-led service.

Badgeworth House Care Home in Badgeworth, Cheltenham
Badgeworth House Care Home in Badgeworth, Cheltenham

The home, run by Barchester, was inspected on 27 and 28 April and rated as ‘Good’ in three areas of the inspection (safe, caring and effective) and ‘Outstanding’ in the two final categories of responsive and well-led. The report stated that residents at the home received high-quality personalised care that met their needs and improved their wellbeing from a well-trained, well-supported, highly motivated and stable staff team who were kind, caring and very proud of their home.

Also highlighted in the report was that people were very happy with the care they received, felt safe and well looked after, were relaxed with staff and were treated with kindness and respect.

Relatives and staff were reported to be actively involved in the care of their loved ones and in adjusting their care plans to suit their changing needs, and a good feeling was noticed around the home.

A relative commented: “The staff are wonderful, they are all dears – they love the residents, they spoil them and go the extra mile for them.” Another relative added: “The staff are amazing, they pre-empt all of my loved one’s needs. The care is excellent.”

“We are thrilled that Badgeworth House has been rated ‘Outstanding’ following the CQC’s latest inspection,” Anna Satora, general manager at Badgeworth House Care Home, said. “It is fantastic to have the hard work and dedication of everyone here recognised. It has been difficult for everyone in the care sector to get through the last two years but we have all pulled together as a team and everyone has worked incredibly hard. I couldn’t be prouder of our team, our residents or our home.”
Badgeworth House Care Home provides residential care for 60 residents from respite care to long-term stays.

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