Renaissance Care celebrates five-star Care Inspectorate report

Senior carer, Christina, care assistant, Fred, team leader, Irene, administrator, Fiona, Phil, care home manager, team leader, Sylvia, Care Assistant, Deborah and staff nurse, Sheena
Senior carer, Christina, care assistant, Fred, team leader, Irene, administrator, Fiona, Phil, care home manager, team leader, Sylvia, Care Assistant, Deborah and staff nurse, Sheena

Renaissance Care’s Cowdray Club care home in Aberdeen has been rated Very Good in all categories following an inspection by the regulator.

The Care Inspectorate gave the care home its second highest rating following an unannounced inspection in July.

The report on said: “There were many strengths in the service. It was person-centred for the residents and also for their relatives, as the importance of one to the other was acknowledged.

“Wishes and aspirations were enabled, such as continuing to go out, enjoying a pint in the garden with friends, using a hair/beauty salon.

“There were outings on the bus, which relatives were welcome to join, and lots of small interactions throughout the day. Celebration of events, like Eurovision, the Coronation and Wimbledon helped people to maintain awareness of life outside the home and stopped their interests becoming too narrow.

“The service went to great lengths to ensure people got the type of support that would enable them to be happy. The leadership team placed great emphasis on leading the staff, which had resulted in a calm and confident workforce.”

Inspectors described staff’s ethos of working with families and residents as “outstanding”, while the home’s approach to inclusivity was also singled out as “excellent”.

Residents described the staff at Cowdray as helpful, fun and supportive with an emphasis placed on ensuring people could continue to enjoy aspects of their life along with their loved ones and maintain connection with what had previously been part of their individual routines.

Cowdray Club care home manager, Philip Stuart, said: “The staff at Cowdray go above and beyond to make life a colourful and enjoyable experience so it’s incredibly rewarding to see their efforts recognised in this glowing report.

“Everything we do is for the residents. From transitioning into the home, to daily activities and routines, everything is carefully planned and delivered to make sure our residents have the best possible experience.

“They’re our extended family and it’s great to see they and their relatives feel the same way.”

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