A Sheffield nursing home has vowed to challenge the CQC’s findings after it was downgraded from Good to Inadequate following its latest inspection.

Portland Care 4 Limited said the report was not a “fair and balanced representation of the service provided at Wood Hill Lodge and does not reflect the lived experience of our residents”.

The CQC said the care home was in a “poor state of repair” with urine stained chairs, unclean mattresses and bedding stained with faeces.

Inspectors said people’s health was placed at risk due to medicines being unavailable or out of stock.

One person had missed their daily laxative doses for 10 days and another person was unable to have 14 doses of their anxiety medicine, the CQC said.

In addition, the CQC said people were left in their armchairs all day with no social stimulation, adding staff used “derogatory language” about residents.

Portland 4 Care said there were a “number of factual inaccuracies” in the report and would be making a written representation to the CQC.

The care operator said issues had arisen because of information and feedback being provided to inspectors by “unauthorised personnel”.

A spokesperson said: “We appreciate that some of the report’s findings may be concerning to our residents and their families, friends and carers. We are keen to provide reassurance and will continue to provide an open and transparent dialogue regarding the care provided.

“We do not believe that the recent report is a fair and balanced representation of the service provided at Wood Hill Lodge and does not reflect the lived experience of our residents. However, regardless of our concerns about the process, everyone can be reassured that the ongoing safety, wellbeing and care of our residents is our top priority. We are working hard to address any issues to ensure that this home is swiftly returned to a thriving nursing home environment for our residents.”