Staff and residents at HC-One’s Balcarres Care Home in Dundee are celebrating after receiving the highest possible rating from the Care Inspectorate.

The care home was rated Excellent by the regulator for maintaining a track record of “exceptionally high-quality care” and “outstanding leadership”.

The report stated: “People living in Balcarres received excellent, flexible, responsive, and person-led care. Creative approaches were taken to ensuring positive experiences.

“Staff were not complacent in this approach and demonstrated a commitment to strive for progress with the people living in Balcarres firmly at the heart of all decision-making.”

Lynn McLean, Balcarres care home manager, commented: “I’ve been here for 44-years and our staff at Balcarres are a big family. We achieved the Excellent six rating because we worked hard as a team.

“We’re very person-centred, and it’s about the residents and their day-to-day living. We provide a sense of homeliness and belonging which is so important – we’re like a big house.”

Maxine Smedley, managing director for HC-One Scotland, said: “It is such an achievement for Balcarres to earn the highest Care Inspectorate rating. Balcarres’ Excellent rating across the board demonstrates the impressive job Lynn and her team have done.

“I am delighted that their amazing work – and the impact that this has on the kind care we provide to residents – has been recognised by the Care Inspectorate.”