Team members and residents at Hallmark Care Homes’ Kew House are celebrating after receiving an Outstanding rating from the Care Quality Commission (CQC).

Inspectors awarded the Wimbledon-based home Outstanding in the categories of Effective, Caring and Responsive. The home was rated as Good across the Safety and Well-led categories.

The report said: “People told us they felt safe and well cared for at the service. Staff were visibly present, providing people with the appropriate care and support they needed. Staff demonstrated good person-centred awareness of people’s individual care needs and interacted with them both in a respectful and considerate way.”

Kew House general manager Natasha Shillingford said: “I am incredibly proud that the home has received this Outstanding rating. Behind every success is hard work and passion and my team are so dedicated, enthusiastic and courageous to try new things in order to enable the residents to live active and fulfilled lives.”

Aneurin Brown, Hallmark Care Homes’ managing director, and the responsible individual of the care home, said: “To have the team at Kew House recognised for their amazing work by our regulator is a wonderful affirmation of what Hallmark is all about.  Every resident is treated as an individual and the teams show professionalism, enthusiasm and compassion towards everyone.”