Yew Tree House in Gloucestershire, part of Chosen Care, a National Care Group service, has received an overall inspection rating of Good, following assessment into areas of management, safety, and day-to-day operations

The residential service, which supports nine adults with complex physical and mental health needs was described by the Care Quality Commission as delivering an “environment that maximised people’s choice, control, and independence”.

Donna Rickards-Morris, registered manager at Yew Tree House said: “Everyone at our service is thrilled to have been recognised for their hard work and dedication, especially after the difficulties the Covid-19 pandemic posed for us and the people we support. Over the past three years, the team has faced many demanding and challenging situations and really deserves this recognition for remaining focused on delivering a quality service.

“I’m grateful for the hard work, passion, and commitment of the team here, with the backing of our wider operational and management colleagues across National Care Group. Striving to help the people we support, to achieve their dreams and aspirations while maximising their independence, is a shared goal, which clearly the CQC inspectors were impressed by. Ratings such as this help to reinforce our confidence that we are making a real difference to people’s lives as well as those of the incredible families and friends in their support circles.”

The CQC report for Yew Tree House also highlighted a strong “quality assurance system” in place at the service.

James Allen, chief executive of National Care Group said: “Our team at Yew Tree House work extremely hard to get everything right and it’s wonderful to see them get the recognition they deserve for the exceptional quality of service they are providing. All at National Care Group are immensely proud of them.”

“Their success reflects our continued drive for quality and ongoing improvement across the organisation, while demonstrating our mission and values in continually achieving the best outcomes for the people we support.”