Ideal Carehomes’ Foley Grange care home in Kidderminster which opened in 2021, has been rated Good in its first inspection by the Care Quality Commission in all key lines of enquiry: Safe, Effective, Caring, Responsive and Well-Led.

During the visit, CQC inspectors observed the residents’ experiences in the home, speaking to several residents, their families and staff members, seeking feedback on the lifestyle the care home offers.

In the resulting report, residents said they felt “safe by the staff who supported them”, stating that “staff are kind, helpful and respectful” in the care they provide.

Resident Joan Davies said: “I wouldn’t be able to manage if I wasn’t at Foley Grange. The staff are very caring, attentive, kind and accommodating.”

Another resident Eileen Vincent added: “I can’t find fault with living here. The care is very good, the food is lovely; I’m waited on hand and foot.”

The CQC inspectors noted that residents were encouraged to “express their views and make decisions about their care” in order to “maintain their independence”.

One resident stated: “[The home manager] checks everything is okay; I wouldn’t hesitate to go to them” with a relative adding: “[the home manager] is approachable, their door is always open.”

Inspectors also noted that there was a “positive and open culture” at Foley Grange and were impressed with the monthly meetings where residents and staff come together to share suggestions and comments.

After speaking to staff members at Foley Grange, the inspectors found that the people who worked there felt “well supported and valued by the registered manager and provider” and said they were given opportunities to “progress their career”.

Melissa Reid, a senior care assistant at Foley Grange, said: “‘I have loved every single second of working at Foley Grange and we’re all over the moon at the outcome of our CQC inspection. We are such a great team, and we always ensure the residents have top quality care, which shines through in the report.”