Council cancels care home contract due to ‘standards not being met’

Residents have been forced to leave a care home in South Wales after their council cancelled its contract.

Neath Port Talbot Council said it had issued the 90-day cancellation notice to the Hollins Care Centre in Neath “as a last resort” due to “standards not being met”.

Residents at the home, which is operated by Jenkins Health Care, said they were being forced out by the council’s decision.

Eira Young, the daughter of 100-year-old Lillian Jones, who is among 70 residents being moved to another service, told ITV: “It’s terrible, she doesn’t want to go because the carers here are so lovely. She’s 100 years old, she’s 101 next month. She loves it here, this is her home.”

Care home director Ben Jenkins said one of the home’s residents had nearly died in the ambulance as he was being moved to the new home, adding the council had given no reason for the cancellation of its contract.

In a joint statement, Neath Port Talbot Council and Swansea Bay University Health Board said the notice had been issued “as a last resort” after the council became aware of concerns that standards were not being met.

The joint statement added: “The council is ceasing its existing arrangement with the home in a managed way, and is working with the health board to relocate residents over the coming weeks and months. 

“We understand the concerns and anxieties of residents and their families at this time, and our shared focus is on ensuring a smooth transition for residents into a new care home, working closely with them and their families.”

Join our mailing list

Stay up to date with all our events, awards and publications.

Information you provide us with will be kept private at all times, and will be used for communication and research purpose only.