An HC-One care home with “recruitment and retention challenges” has been rated Inadequate by the CQC.

Chaseview care home in Romford, Essex was placed in Special Measures following an inspection in August and September.

The CQC said that while “most people told us staff were nice and kind” it was “not assured there were enough staff to meet people’s needs”.

The report identified a number of issues with the service, including “inaccurate” and “out of date” risk assessments, medicines not always being given at their prescribed times, staff not following correct infection control procedures, agency staff not always being given appropriate training and handover, and conflicting care plans.

Inspectors found there were “very little activities taking place in the service” with a “lack of provider and managerial oversight of the service”.

A spokesperson for Chaseview said: “The wellbeing and safety of our residents is always our top priority, and we therefore take all feedback from the Care Quality Commission (CQC) very seriously. We sincerely apologise that the home has not met the high standards expected by our residents, their loved ones, and ourselves.

“The shortcomings identified throughout the CQC’s report largely stem from recruitment and retention challenges that have made the day-to-day running of the home challenging. Since the report has been written, we have recruited a new permanent home manager who will provide the strong local leadership and oversight needed to move the home forward positively. In addition, our support teams are working with the home to introduce a more rigorous risk assessment processes, enhanced training and mentoring opportunities for home colleagues, and further clinical monitoring to improve and maintain the safety and quality of the home.  

“We have also strengthened the regional management team in this area so that further support and oversight can be consistently provided. 

“We are working closely with the local authority and the CQC to implement these changes, to make positive progress in improving the performance of the home, and to make sure residents consistently receive the support they need. Everyone working at Chaseview is determined to deliver the right care, achieve the best outcomes for our residents, and to win back the trust of the local community.”