Care home introduces headsets to aid communication

Care home MHA Morel Court has introduced headsets to help staff communicate with each other.

The headsets were brought into the Cardiff home after staff told manager Suzanne Taplin they would like to be able to communicate effectively without spending time trying to find the team member they wanted to talk to.

Initially walkie talkies were suggested, but wireless headsets were found to be more confidential.

Care assistant Courtney Ballett said: “ During the meeting Suzanne asked how we can improve communication and we all agreed the headsets would be a good choice. They are great, they charge overnight, and we leave them in the office to charge when we finish our shifts, so we are ready to use them again the next day.”

She added: “It’s made life so much easier for me and the rest of the care staff and it allows us to keep in touch with one another and not have to go around looking for the person we need. They run from the Wi-Fi at the home, so the signal is never an issue. Even for managers to get hold of us, it’s made things so much simpler. It has reduced the time to get things completed and helped us to manage our workload.”

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