Virginia Montalban has been appointed as head of quality and compliance across a newly-formed group of five Bluebird Care franchises.

Montalban became a care assistant at Bluebird Care eight years ago and after two years in the field she progressed to an office role in quality assurance. In 2018, Montalban joined Bluebird Care’s franchise support centre as quality manager for London and the East of England where she covered quality and compliance for more than 70 offices.

Montalban said: “The opportunity to provide one-on-one support for each office is exciting. This role is an unmissable chance to craft the gold standard for quality and compliance that can be clearly evidenced at a local level. I have a lifelong passion for home care which is why I’m still on team Bluebird after eight years. The progression pathway, support structure and training offered by Bluebird Care also means that you can realise your dream of carving a career in care.

“The company offers a mix of professionalism, compassion and dedication to creating each individual customer’s outstanding outcome that I have yet to find elsewhere. The values and culture are a cut above.”

Owner and director of Bluebird Care Westminster & City of London and Kensington & Chelsea Peter Slough said: “We’re excited to welcome Virginia. She will collaborate with senior team to establish industry-leading best practice whilst imbuing Bluebird Care’s core values and policy across all group processes. Her skill set is invaluable and will complement our team leaders’ strengths.”

Slough also owns the Richmond & Twickenham branch of Bluebird Care alongside business partner Tim Rowland-Jones who runs franchises in Bristol and Bath.

Rowland-Jones added: “Virginia’s unique perspective and careful scrutiny will adapt our current practices to ensure group processes meet and exceed the all-important CQC Outstanding framework. Ultimately, reaching for the highest standard of quality and compliance is what every home care company should set out to achieve. For us, quality of care is a daily focus; Virginia will help to weave a golden thread through all that we do to ensure the best possible outcome for our customers.”