An Aberdeen care home’s leadership and care planning has been rated Weak following an inspection by the Care Inspectorate.

The inspection of Torry Care Home, which is run by Renaissance Care, took place on 25 August, with home also being rated Good for setting and Adequate for staffing and supporting wellbeing.

Inspectors found a “lack of leadership and oversight” at the service with policies and procedures in place but not implemented into practice.

The report commented: “There were issues around medication storage, staff being unfamiliar with people’s care and support needs, communication, nutritional support and ensuring people’s lives are meaningful and fulfilling. As a result, people’s experiences were inconsistent or poor.”

Staff were described as “welcoming, warm and working with the best intentions to meet people’s needs”, however, relatives told inspectors they “know how difficult and frustrating it can be for staff”.

A spokesperson for Renaissance Care Group said: “We accept that the Care Inspectorate found areas for improvement within the management of Torry Care Home, and we have been working hard in response.

“Internal management of the home has been updated with support from highly experienced senior staff, meetings between relatives and managers have been implemented as a tool to improve discussion between families and management. This ensures that robust forums for both open and private communication are in place.

“Renaissance Care is dedicated to delivering quality care in all its homes, and as such is working very closely with the Care Inspectorate to address recommendations made, with improvements already in place.”