CARE HOME HEROES 2022: Congratulations to our overall winner Nicola Mould, home manager, Orchard Mews, HC-One

Nicola Mould, home manager, Orchard Mews, HC-One
Nicola Mould, home manager, Orchard Mews, HC-One

Nominated by Jennifer Dodds, community nurse, whose mum was a
resident at Orchard Mews Care Home.

Nicola was responsible for leading the care given to my mum
when she lived at Orchard Mews during the last few weeks
of her life. My mum suffered from Alzheimer’s and was
discharged from hospital post Covid-19 with deteriorated condition
for palliative care.

Nicola made every effort to support my mum, myself and my
siblings during such a traumatic and sad time. She and her team
helped my mum settle in and allowed us to visit her (obviously within strict Covid-19 guidelines).

They were all amazing and Nicky co-ordinated all mum’s care
brilliantly. She managed to support mum and all of us during this
very sad time. Nicola could not do enough for mum and all of us.
During the last week of mum’s life, she was unconscious, and we were allowed to be with her during such a horrible time.

Nicola went above and beyond her role to support and help us
all, often staying at work hours past her shift ending when mum
deteriorated to wait for the GP to review and implement a plan and
ensure she was comfortable and pain free.

Nicola supported me and my siblings through a horrific time. She
has an amazing team at Orchard Mews and their care philosophy is
totally patient-centred. Nicola remained professional, empathetic,
knowledgeable and supportive throughout mum’s time at Orchard

Nicola delivers amazing nursing care and management of an
amazing care team. We will never forget Nicola who looked after
mum and want to say a massive thank you to her and we truly believe she deserves recognition for the outstanding nursing care and coordination of care she delivers.

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